call centre – Talk Business | Entrepreneur & Business Advice

Friday, February 23, 2024

Latest:

Call centre outsourcing in 2021

January 13, 2021 James Smith call centre, contact centre, outsorucing, pandemic

The coronavirus has impacted the economy of the UK, leaving businesses in a position of uncertainty for the foreseeable future.

Business process outsourcing to the Philippines and customer experience

January 13, 2021January 20, 2021 James Smith call centre, contact centres, customer experience, outsourcing

Business Process Outsourcing (BPO) to the Philippines and elsewhere has become almost routine for many businesses. The benefits of outsourcing

Call centres in the Philippines post COVID-19

August 27, 2020September 3, 2020 James Smith call centre, COVID-19, lockdown, pandemic, Philippines

According to economists and financial commentators, the UK is heading for a deeper recession than was caused by the 2008

Call centre outsourcing

January 6, 2020January 22, 2021 Dominic Lill call centre, hiring staff, outsource, outsourcing

Customer service is arguably the most important area of your business, particularly in this modern era of social media. Bad

Call centre outsourcing Philippines

December 23, 2019January 4, 2020 Rachael Caffrey back office, call centre, data security, hourly rate, outsourcing, Philippines

Ralf Ellspermann is the CEO of PITON-Global, a multi-awarded call centre outsourcing provider in Manila, Philippines. Ralf has spent the

Call centres in the Philippines – The rise of an offshore nation

August 12, 2019August 12, 2019 Dominic Lill Asia, call centre, contact centre, outsourcing, The Philippines

Millennia ago, the weather carved out the gorgeous islands of the Philippines full of beautiful scenery and kind people. In

Tips to avoid common IVR call centre mistakes

May 29, 2019May 29, 2019 Dominic Lill call centre, customer support, IVR, phone, voice response

Interactive Voice Response (IVR) has completely changed the way that customer calls can be handled. IVR can be especially helpful

75% of UK consumers say repetition is worst customer service bugbear

November 10, 2016 Dominic Lill automation, Business advice, call centre, Consumers, customer service, customers, delivery, entrepreneur, Entrepreneurs, frustrations, problems, SMEs

Whether in store, online or over the telephone, 75% of UK consumers hate repeating themselves when they have an issue

Unhappy call centre staff costs the UK economy £2.3 billion a year [infographic]

October 11, 2016 Dominic Lill Business advice, call centre, infographic, Management, managers, SMEs, software, staff, unhappy

EvaluAgent, provider of call centre management software, has revealed that employee disengagement and staff unhappiness in call centres costs the

phone call customer

Is time on hold really that annoying?

February 9, 2015September 19, 2022 Dominic Lill 0 Comments call centre, complaints, customer service, phone call

The latest research on behalf of PH Media Group suggests Brits are willing to wait. Time spent on hold during

contact centre

Put your contact centre on a post-Christmas diet

January 23, 2015July 12, 2022 James Smith 0 Comments bad habits, behaviour, call centre, Christmas, contact centre, Customer, operations, plan, refresh, self serve, Service, tools

Christmas brings consequences. All that excess and over-indulgence has to be paid for – and for any business, New Year