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How to get customer feedback online

January 23, 2019November 11, 2021 Dominic Lill customer feedback, customers, feedback, feedback software, queries, reviews

The evolution over the years from using call centres to using toll-free numbers and finally social media as tools for

Strategy

7 ways to improve your ecommerce business’s customer services

July 18, 2018 Dominic Lill Communication, contact, customer service, Ecommerce, email, FAQs, phone, problems, queries, response, returns, team, Website

Running an ecommerce business effectively isn’t just about getting people to buy from your website and sending orders out to

Strategy

5 surefire ways to improve your customer service via social media

November 30, 2016December 6, 2016 Dominic Lill 0 Comments Business advice, complaints, customer service, entrepreneur, Entrepreneurs, Facebook, LinkedIn, marketing, Online, queries, response, SMEs, social media, strategies, Twitter

For businesses, platforms like Twitter, LinkedIn and Facebook have become essential components of their customer service and marketing strategies. According