complaints – Talk Business | Entrepreneur & Business Advice

People

The little things you can do to improve customer retention for your online business

November 16, 2020 Dominic Lill complaints, Customer, customers, Loyalty, online business, retain

For any online business, finding and getting each and every new customer is a top priority. However, while a certain

Technology

5 ways that call tracking could benefit your small business

February 25, 2020 Dominic Lill call, complaints, personalisation, phone, Smartphone, tracking

When it comes to marketing, there’s no more powerful tool than data. Nowadays, small business owners have access to enormous

Lawmakers urge for action over payday loan collapse

March 14, 2019 Dominic Lill compensation, complaints, FCA, payday loan, Wonga

MPs have called for urgent redress and better overall access to compensation for consumers who take out payday loans after

Money

Short term lenders fear rise in compensation claims

November 6, 2018 Dominic Lill compensation claims, complaints, credit, lenders, payday loans, short-term loans, Wonga

The high-cost short term loans industry in the UK is at risk following a new wave of compensation claims. The

People

Common online customer complaints for different industries

April 18, 2018 Dominic Lill common, complaints, Customer, delivery, hidden, Online, prices, webaites

It does not matter what industry you operate in, the last thing you want to hear is a complaint from

Strategy

5 surefire ways to improve your customer service via social media

November 30, 2016December 6, 2016 Dominic Lill 0 Comments Business advice, complaints, customer service, entrepreneur, Entrepreneurs, Facebook, LinkedIn, marketing, Online, queries, response, SMEs, social media, strategies, Twitter

For businesses, platforms like Twitter, LinkedIn and Facebook have become essential components of their customer service and marketing strategies. According

Strategy

5 common customer complaints and their solutions

December 1, 2015December 2, 2023 Dominic Lill 0 Comments complaints, Customer, customer service

James Walker, founder and CEO of www.resolver.co.uk, the winner of the The Pitch 2015, the UK’s biggest small business competition, examines

Strategy

5 ways to reduce the cost of customer complaints

November 16, 2015December 2, 2023 Dominic Lill 0 Comments complaints, customer service, Help

Dennis Fois, CEO of customer engagement specialists Rant & Rave, explains how businesses can reduce the cost of customer complaints

Strategy

The 3 rules of customer service you can’t afford to ignore

October 15, 2015December 2, 2023 Dominic Lill 0 Comments complaints, customer service, satisfaction

Rachel Clacher, co-founder and director of award-winning telephone answering service, Moneypenny, offers her top customer service advice to SMEs. Customer service.