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customer satisfaction

How to Optimize Inbound and Outbound Services for Customer Satisfaction

December 29, 2023 Rachael Caffrey customer satisfaction, customer service, efficiency, employee training, KPI's, training

Providing excellent customer service is key for any business. However, managing inbound support requests along with proactive outbound outreach can

6 Benefits Of Call Centre Outsourcing Services

September 9, 2022 Jones customer satisfaction, customer service, outsourcing

Cost reduction and customer satisfaction are key objectives that ensure your business is competitive. In addition, you want your operations

What are the benefits of outsourcing IT services?

June 21, 2021 James Smith customer satisfaction, IT service, IT services, outsourcing

Outsourcing your IT services can be particularly helpful when the demands on your business continue to increase, whether it’s through

Four ways to improve your ecommerce site (think simple and speedy)

May 31, 2017 Dominic Lill checkout, credit card, Customer, customer satisfaction, Ecommerce, images, improvements, Internet, Online, PayPal, Pictures, Purchase, secure connections, Shopping, social media, speed, SSL encryption, Top tips, Website

Ask anyone’s dad for advice on virtually anything and at some point in the ensuing spiel you’re guaranteed to hear

4 reasons your business should accept Bitcoin for payment

April 28, 2017April 6, 2021 Dominic Lill Bitcoin, Currency, customer satisfaction, E-commerce, fraud prevention, Payment, transaction fees

Whether you run an eCommerce site or a donut shop, you have probably heard of Bitcoin and how it’s changing

61% say the customer ISN’T always right

March 15, 2017February 28, 2017 Dominic Lill Business advice, culture, customer is always right, customer satisfaction, customer service, employees, enthusiasm, Experience, happiness, Location, Management, money, priority, resources, respect, SMEs, Start-ups, startups, Time

“The customer is always right.” We all know the old adage that teaches us to always prioritise customer satisfaction above

How to improve customer satisfaction in 2017

January 30, 2017 Dominic Lill 2017, ambition, brand, Business advice, Clients, customer satisfaction, customers, marketing, New Year, relationship, Service, SMEs, user experience

For entrepreneurs, getting a business venture up and running can feel like a major victory. You have secured investment, established